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      Introduction to Service Quality for Service Industries

      Introduction to Service Quality for Service Industries

      Enrolled1.5-3 Hours (Contains Video)
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      1. Introduction to Service Quality for Service Industries
      • Intermediate Level

      Introduction to Service Quality for Service Industries

      Learn about quality management standards and practices with this free online service quality course.

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      Introduction to Service Quality for Service Industries
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      Learning Outcomes

      Having completed this course you will be able to:

      • Define what Service Quality is
      • List examples of service industries
      • Define the dimensions of service quality (reliability and responsiveness)
      • Describe what is meant by customer satisfaction
      • Explain what the service quality gap means

      Knowledge & skills you will learn

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